Help

The user in panda-bg.com can place an order with a delivery address in EU country only.

For ordering from other regions, please send your inquiries by contacting us through other options on the website.

For purchasing the goods at www.panda-bg.com you need the prior registration from the link shown on each page or with a redirection in the process of ordering.

By chosen registration you will have access to the following features:

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Saved information with quick order data
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History of your orders
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Stored products in a Shpping Cart and Watch List

In order to register and use the full communication capabilities with the site is necessary a minimum of information from the User.

These are Username, Password and Email in order to provide forgotten username or  help support  for your Account.

For confirming the order, you will be required at least the extra data needed to handle the order, billing and delivery address.

For using the registration option the Username must be up to 20 characters, not less than 6 characters, starting with a letter, and may contain numbers, capital and lowercase letters.

After you agree to the Terms and Conditions of  www.panda-bg.com, you can personally access the site and enjoy your trip.

With "Add to Watch List" you can create a list of products that interest you and keep them to your account.

If you are not registered (or not logged-in) products you have chosen will be preserved 90 minutes only. After this period, non-registered user list will be automatically reset.

If you make registration during this time, Watch List will be transferred and saved to your Account.

You can add  watched product to the Shopping Cart for purchasing them. If you already have added same product in the Shopping Cart, it’s quantity will be increased by one.

The product will not be removed from the Wish List and it remains there for your future remind or regular orders until User delete it.

Chosen "Add to Cart" creates a Shopping Cart with list of products to purchase.

If you are not registered (or not logged in) the products you have added will be preserved 90 minutes only.

If you make registration within 90 minutes, they will be transferred to Shopping Cart of your Account.
If you are Registered User, when login in you can choose whether they can be saved to Shopping Cart of your Account.

If you already have added same product it in the Shopping Cart the last time when you were loged in, it’s quantity will be increased by one.

The products will exist in your Shopping Cart until the User remove them.

After creating your Shopping Cart you can proceed to next step with Checkout, after which you should choose additional options of your order:

Payment options
Bank cards, Bank transfer or Collect on Delivery COD (COD for Bulgaria only).

If any product out of stock:
When insufficient quantity or product out of stock you can choose whether to send you the order with existing products (Ship remained) or cancel the whole of them (Cancel Order).

Postage value:
Choice if the freight cost to be included in total value of your order or not. If you select  "Shipping included" then you will be informormed as soon as possible for the cost before payment of the purchase.

For international delivery  "Shipping included" is set as default and the shipping cost will be set to the total amount of purchase before your payment.

Card payments

When using your bank card at www.panda-bg.com, we do not collect information about it.

For the security of your information, the authentication on the www.panda-bg.com website is processed in a bank server. For more information https://www.borica.bg/

In addition to identifying you, as cardholder of the card used, the payment server for e-commerce of the bank supports the authentication secure check Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

The security of card data input and transfer is provided by using SSL protocol to encrypt the connection between our server and the payment page of our the bank

The authenticity of your card is verified by entering a security code (CVV2)

PANDA III Co.,Ltd is not liable in cases of fraudulent use of
card data to purchase at www.panda-bg.com, nor is it bound directly to the Buyer for refunds in unauthorized purchases at www.panda-bg.com with data from his(her) card.

PANDA III Co.,Ltd  will actively assist law enforcement, illegal use of the services of the site or the purchase of products and services by individuals for material and financial abuse.

0700 18 880